BLOOMINGTON, Minnesota., June 7, 2021 / PRNewswire / – ConvergeOne, a leading provider of cloud services, collaboration and digital infrastructure technologies, today announced it has achieved Platinum status with Genesys. Genesys announced the Enhanced Platinum category as part of its new Ascend Partner Program.
ConvergeOne has been providing transformational Genesys Cloud and Genesys Engage technologies for over 20 years as a Genesys Gold Partner. The new Platinum designation places ConvergeOne at the zenith of the Genesys ecosystem and recognizes ConvergeOne’s commitment and success in delivering business results to some of the world’s largest companies with Genesys’ AI-infused cloud platform.
“We are delighted with the success of our customers using Genesys Cloud solutions,” said Owen B. Robinson, Senior Director, Genesys, ConvergeOne. “Our partnership with Genesys combines their powerful cloud technologies with the exceptional services, intellectual property and complementary portfolio offerings of ConvergeOne to create hyper-personalized customer experiences across any channel. This partnership allows our customers to differentiate themselves from their competitors through better customer and employee engagement. . “
Together, ConvergeOne and Genesys provide innovative customer experience solutions that deliver personalized AI-powered experiences for customers and employees of businesses of all sizes and help deliver measurable business results that connect people with purpose. Genesys recognizes ConvergeOne’s shared customer-centric values, as evidenced by ConvergeOne’s 2020 Net Promoter Score (NPS) of 71, which is nearly three times the 2020 IT services industry average, as reported by ClearlyRated. This score places ConvergeOne in the “World Class” category of NPS, reserved only for the most customer-oriented companies, for the third year in a row.
ConvergeOne offers professional, cloud, support, and managed services that utilize ITIL-based best practices delivered by highly trained engineers and supported by ConvergeOne’s OnGuard Managed Service Delivery Automation platform. With a more efficient and high-quality level of service, customers increase their productivity, gain predictability and mitigate operational risks.
ConvergeOne is a proven, service-driven cloud solutions provider that uses intellectual property and unique methodologies to create value for our clients to develop progressive solutions that connect people with purpose. More than 13,000 enterprises and midsize businesses trust ConvergeOne with cloud, collaboration, enterprise networking, data center and cybersecurity solutions to drive business results. Our investments in cloud infrastructure and professional and managed services provide clients with transformational opportunities to achieve financial and operational benefits with cutting-edge technologies. Our 2020 NPS of 71, placing us in the World Class category for the third consecutive year, is a testament to our ability to provide our customers with the highest level of customer satisfaction, responsiveness and expertise. ConvergeOne has partnered with more than 300 global industry leaders including Avaya, Cisco, IBM, Genesys, Microsoft and AWS to personalize specific business results. We provide solutions with a full lifecycle approach including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 5,300 technical certifications from hundreds of engineers across North America, including three Customer Success Centers. More information is available at convergeone.com.
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