Windward Consulting Becomes Top 10 Partner with ServiceNow Elite Partner Status


Wind board, a leading provider of IT operations consulting and IT service management, today announced its transition to the ServiceNow Elite Partner Program segment. This distinction positions Windward among ServiceNow’s top 10 partners. Windward supports ServiceNow customers with over 25 years of experience implementing IT operations with maximum value through the application of strategy and process.

“We noticed the increased impact of ServiceNow on our customers in their digital transformation journey, and we wanted to provide guidance across the many possible use cases,” said Sean McDermott, CEO of Windward Consulting. “Becoming an Elite Partner is an affirmation to our customers that we are committed to helping bridge the gaps between IT and business.”

In the ServiceNow Adoption Study 2021 conducted by Windward, they found that 70% of IT managers say ServiceNow plays a major or essential role in their organization. “Our research has shown us that ServiceNow is a priority for IT managers and therefore should be a priority for us as well.”

Leveraging extensive IT expertise, Windward works with organizations to implement ServiceNow solutions in place of outdated legacy tools in industries such as government, financial services and healthcare. With extensive integration possibilities, ServiceNow helps ITSM processes such as event and incident management run smoothly. Windward’s guidance as an Elite Partner ensures that the transition to ServiceNow solutions scales appropriately for each organization.

Windward’s transition to Elite status recognizes achievements in the ServiceNow Partner Assessment Methodology, which identifies activities, accomplishments, and commitments that demonstrate Windward’s level of ServiceNow investment and go-to-market maturity.

“The effort to get a simple change in the IT world handled can be an incredibly time-consuming process,” said David Deal, ServiceNow practice director at Windward Consulting. “Imagine taking 85% of the process and automating it, and you can see the business operational efficiencies gained by implementing ServiceNow. When it comes to use cases, you are only limited by your imagination.

For more information on Windward’s ServiceNow offerings, please visit


About Windward Consulting Group

Founded in 1997, Windward Consulting provides service management, IAOps, and DevOps solutions using a unique blend of expert process knowledge, technology acumen, and deep operational experience. This combination of skills allows Windward to serve as a trusted partner to a number of the world’s largest Fortune 500 companies and federal agencies. Since its inception, Windward Consulting has supported more than 500 clients in the world with more than 3,000 projects. Strategic thinking, concrete results. For more information:

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