LAWRENCE, Pa.–(BUSINESS WIRE)–Black Box®a leading IT solutions provider providing cutting-edge technology solutions and consulting services to businesses worldwide, today announced that it has been named a Gold Partner by Genesys®, a global cloud leader in customer experience orchestration. As a Gold Partner in the Genesys Ascend program, Black Box is better positioned to create value for customers through sales, delivery, success and support.
Black Box is known for its in-depth team of certified technicians who offer extensive expertise in UCC, UCaaS, CCaaS applications, cloud migration planning and strategies, workforce management, and enterprise applications. workforce commitment. Operating in 140 countries around the world, Black Box has more than 45 years of experience in complex customer environments to determine the best cloud integrations to ensure marked business success.
“We’re taking existing customers on a journey of digital transformation,” said Joe Diaz, Head of Strategic Partners, Black Box. “Customers want agility, flexibility, and delivery at their own pace and speed. With Genesys, we will meet customers where they are, deliver a better customer experience, and accelerate cloud transformation to support agility, scalability, and faster innovation at scale.
The Genesys Ascend Partner Program is for global systems integrators, channel partners, technology partners and independent consultants who want to participate in the ecosystem growing around experience as a service – the vision of Genesys to deliver personalized and seamless customer experiences integrated into sales, service and marketing.
For more information, please visit Black Box Achieves Gold Partner Status in Genesys Ascend Partner Program.
Black Box® is a trusted IT solutions provider that delivers cutting-edge technology solutions and world-class consulting services to businesses around the world. The breadth of our global reach, continuous innovation and depth of expertise accelerate our clients’ success by bringing people, ideas and technology together to solve real business problems.
To learn more, visit the Black Box website at www.blackbox.com. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc.
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Black Box Achieves Gold Partner Status in Genesys Ascend Partner Program